Platform Administrator & Support Engineer

# Think Data Be Smart #

About Us: DataSmart is a Portuguese company, positioning itself as a consulting company of excellence, with over 20 years of existence. We are specialized in Technologies and Information Systems services, for the Portuguese and International markets. We pride ourselves on fostering a culture of involvement, experience, and excellence.

Join our team as a Platform Administrator & Support Engineer (Hybrid – Lisbon)!

What You’ll Do:

• Provide Level 2 and Level 3 support for applications and infrastructure platforms.
• Administer, maintain, and support Microsoft-based platforms, ensuring reliability and performance.
• Implement, migrate, and manage multi-technology platforms in enterprise environments.
• Analyze and resolve incidents, problems, and vulnerabilities affecting systems and services.
• Participate in the automation of operational tasks and service management processes.
• Collaborate with technical teams to investigate issues and implement effective solutions.
• Maintain and improve monitoring, operational processes, and internal support tools.
• Create and update technical documentation, operational procedures, and support materials.
• Ensure compliance with service management processes and IT governance frameworks.
• Participate in an on-call rotation for remote night support, shared across the team.

Qualifications:

• Minimum 5 years of experience in similar roles combining platform administration and application support.
• Strong experience in Microsoft platform administration, including Active Directory management.
• Solid knowledge of networking fundamentals, including TCP/IP, DNS, and DHCP.
• Experience with PowerShell scripting for automation and operational tasks.
• Familiarity with IT service management frameworks such as ITIL and standards like ISO 20000.
• Strong troubleshooting and problem-solving capabilities in complex environments.
• Experience identifying and resolving system vulnerabilities and operational issues.
• Ability to analyze system behavior and contribute to continuous improvement of internal processes and tools.
• Strong communication skills and ability to collaborate with technical teams.
• Living in Portugal and available to work in a hybrid model in Lisbon.

At DataSmart, you will have the opportunity to integrate into a solid company and participate in projects of high recognition, nationally and internationally, with an appealing technological environment and career progression.

Excellence in the way to the future!

Connect with Us: Follow us on LinkedIn for updates on career opportunities, company news, and industry insights! For further details, visit us at www.datasmart.pt

#JoinOurTeam #DataSmart #ThinkDataBeSmart #PlatformAdministrator #ApplicationSupport #MicrosoftInfrastructure #ActiveDirectory #PowerShell #ITIL