Field Support Engineer

# Think Data Be Smart #

About Us: DataSmart is a Portuguese company, positioning itself as a consulting company of excellence, with over 20 years of existence. We are specialized in Technologies and Information Systems services, for the Portuguese and International markets. We pride ourselves on fostering a culture of involvement, experience, and excellence.

Join our team as a Field Support Engineer (On-Site – Lisbon)!

What You’ll Do:

• Act as the on-site point of contact for workplace IT support, ensuring timely resolution of user incidents and requests.
• Provide face-to-face support for devices, applications, connectivity, and peripherals.
• Prepare, deploy, and configure devices including laptops, monitors, docking stations, and headsets.
• Troubleshoot issues related to Windows 10/11 workstations, network connectivity (LAN/Wi-Fi), printers, meeting room equipment, and other peripherals.
• Support meeting room and collaboration tools, ensuring AV equipment operates correctly.
• Coordinate with remote infrastructure or Azure administrators for escalations related to Intune, identity management, or security policies.
• Maintain and update the IT asset inventory, ensuring accurate tracking of devices, warranties, and stock levels.
• Support onboarding and offboarding processes, including device preparation, account setup, and equipment handover.
• Perform basic network troubleshooting such as switch ports, patch panels, and Wi-Fi connectivity issues.
• Contribute to documentation and operational processes related to internal IT support activities.

Qualifications:

• 2+ years of experience in end-user IT support, including VIP or executive support environments.
• Hands-on experience with device preparation, deployment, and troubleshooting, including imaging and hardware diagnostics.
• Strong experience supporting Windows 10/11 environments.
• Knowledge of Microsoft 365 applications and basic administration tasks such as password resets, MFA assistance, and mailbox support.
• Familiarity with Modern Workplace technologies, including Azure Active Directory (Azure AD / Entra ID), Microsoft Intune, Autopilot deployment workflows, Microsoft Defender, SharePoint Online, and OneDrive for Business.
• Basic networking knowledge, including LAN/Wi-Fi troubleshooting.
• Strong customer service orientation and excellent communication skills.
• Ability to work independently in an on-site support environment.
• Professional presence and interpersonal skills suited for VIP and client-facing interactions.
• Living in Portugal and available to work On-site in Lisbon.

At DataSmart, you will have the opportunity to integrate into a solid company and participate in projects of high recognition, nationally and internationally, with an appealing technological environment and career progression.

Excellence in the way to the future!

Connect with Us: Follow us on LinkedIn for updates on career opportunities, company news, and industry insights! For further details, visit us at www.datasmart.pt

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