Consultor ServiceNow + PowerBI & Agile
# Think Data Be Smart #
About Us: DataSmart is a Portuguese company, positioning itself as a consulting company of excellence, with over 20 years of existence. We are specialized in Technologies and Information Systems services, for the Portuguese and International markets. We pride ourselves on fostering a culture of involvement, experience, and excellence.
Join our team as a Consultor ServiceNow + PowerBI & Agile (Hybrid – Lisbon)!
What You’ll Do:
- Support the Service Delivery Management Lead by identifying areas of improvement in service and processes, discussing BAU activity, reviewing reports, and addressing operational issues
- Monitor SLAs (Service Level Agreements) daily through regular contact with nearshore and offshore helpdesk teams
- Challenge product helpdesk teams in their daily activities to ensure efficiency and service quality
- Assist and support customer entities and Group HR by coordinating key issues, handling escalations, and conducting catch-up calls to review BAU activity
- Administer the ticketing tool, including user access management, service catalog maintenance, continuous improvement, and report formalization
- Generate and analyze regular data reports to monitor service quality
- Coordinate, monitor, and implement the release management process
Qualifications:
- Expertise in Office 365 tools (Excel, PowerPoint)
- Proficiency in Power BI
- Experience with ServiceNow
- Fluency in English (written and spoken)
- Strong analytical and communication skills
At DataSmart, you will have the opportunity to integrate into a solid company and participate in projects of high recognition, nationally and internationally, with an appealing technological environment and career progression.
Excellence in the way to the future!
Connect with Us: Follow us on LinkedIn for updates on career opportunities, company news, and industry insights! For further details, visit us at www.datasmart.pt
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