Application Support Engineer (L2/L3)

# Think Data Be Smart #

About Us: DataSmart is a Portuguese company, positioning itself as a consulting company of excellence, with over 20 years of existence. We are specialized in Technologies and Information Systems services, for the Portuguese and International markets. We pride ourselves on fostering a culture of involvement, experience, and excellence.

Join our team as an Application Support Engineer L2/L3 (Hybrid – Lisbon)!

What You’ll Do:

• Provide Level 2 and Level 3 application support for business-critical systems.
• Monitor applications and infrastructure to ensure service availability and performance.
• Analyze and resolve technical and functional incidents, performing root cause analysis when necessary.
• Manage monitoring tools and alerting mechanisms to proactively detect and address potential issues.
• Develop and maintain automation scripts and tools to improve operational efficiency and service management.
• Collaborate with technical and functional teams to investigate incidents and implement solutions.
• Analyze application flows and system behavior to support troubleshooting and service improvements.
• Contribute to the automation of operational tasks and support processes.
• Create and maintain technical documentation, operational procedures, and support materials.
• Identify opportunities to improve internal tools, processes, and monitoring strategies.
• Participate in an on-call rotation for remote night support, shared across the team.

Qualifications:

• 3 to 5+ years of experience in Application Support roles (L2/L3).
• Strong knowledge of SQL (including MySQL) for troubleshooting and data analysis.
• Experience working with UNIX/Linux operating systems (AIX knowledge is a plus).
• Good understanding of networking fundamentals, particularly TCP/IP.
• Experience working with REST APIs for troubleshooting and service integrations.
• Hands-on experience with scripting languages such as Shell/Bash, Python, Perl, or similar.
• Experience with application monitoring and incident management in production environments.
• Strong analytical skills combining technical and functional understanding of applications.
• Ability to analyze and improve operational processes and internal tools.
• Strong communication skills and ability to collaborate with technical and functional teams.
• Living in Portugal and available to work in a hybrid model in Lisbon.

At DataSmart, you will have the opportunity to integrate into a solid company and participate in projects of high recognition, nationally and internationally, with an appealing technological environment and career progression.

Excellence in the way to the future!

Connect with Us: Follow us on LinkedIn for updates on career opportunities, company news, and industry insights! For further details, visit us at www.datasmart.pt

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