System Engineer (3rd Line Support Engineer)
# Think Data Be Smart #
About Us: DataSmart is a Portuguese company, positioning itself as a consulting company of excellence, with over 20 years of existence. We are specialized in Technologies and Information Systems services, for the Portuguese and International markets. We pride ourselves on fostering a culture of involvement, experience, and excellence.
Join our team as a System Engineer (Hybrid– Lisbon)!
What You’ll Do:
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Maintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolution.
- Providing 3rd-level support: Researching o Diagnosing o Troubleshooting.
Qualifications:
- Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
- Strong skills in Active Directory management, including Group Policies.
- Proficiency in troubleshooting complex technical issues and providing 3rd-level support.
- Familiarity with cloud platforms (e.g., Azure) and virtualization technologies. Citrix Certified Professional (e.g., CCP-V) or Citrix Certified Associate (CCA-V).
- Microsoft Certified: Azure Administrator Associate or similar Azure certifications.
- Minimum of 3-5 years of experience in 3rd-line IT support, with a focus on application and desktop delivery environments.
- Proven experience with Application Delivery Controllers, specifically with CITRIX, Remote Desktop, and Azure Virtual Desktop.
- English (C1).
At DataSmart, you will have the opportunity to integrate into a solid company and participate in projects of high recognition, nationally and internationally, with an appealing technological environment and career progression.
Excellence in the way to the future!
Connect with Us: Follow us on LinkedIn for updates on career opportunities, company news, and industry insights! For further details, visit us at www.datasmart.pt
#JoinOurTeam #DataSmart #ThinkDataBeSmart #CITRIX #AzureVirtualDesktop